Free Return Policy
- Items purchased from Sohcue are eligible for a full refund if returned in its original package within 30 days of purchase.
- For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
- Any discounted items that may be marked Final Sale, in which case they are not eligible for returns, exchange, or store credit.
- All undergarments are final sale.
- Returns must be unworn, free from stains and odor. Tags must be attached to the original items for a full refund.
- Shipping charges on expedited orders are not refundable.
- Customers will pay the postage if they request to send non-refundable or unexchangeable returns back to them.
How To Send In Your Return
You will print out a PREPAID return mailing label on Sohcue Return Center or from the return label link included in the email from Sohcue.
To ship an item back to Sohcue please:
- Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label. Mail your package using one of the following methods: If the PREPAID return mailing label is by UPS, drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. [www.ups.com/dropoff]
- If the PREPAID return mailing label is by Postal Service (USPS), drop your package at a local postal office (the label is pre-paid and requires nothing else on your end). Or leave your package in your mailbox (if it fits) for the mailman to pickup.
Once we receive the item we will refund your money back to you in the card you paid with within two business days. You will receive a refund confirmation email if you provided us with an email address on the order. The refund transaction may take 2-3 business days to appear on your card, but the actual time will depend on your bank or credit card company.
We encourage our customers to replace a new order if you want to exchange for items. You will receive new items faster by placing a new order comparing to return and exchange.
The free return policy benefits our customers with great shopping experience with Sohcue. We actively monitor the health of the policy usage. If we find any type of abuse of the free return policy, you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.